This tipsheet is for various first responders who might be on the scene during a crime or emergency. For example, if someone calls the police about a domestic violence incident, there may be law enforcement and EMTs on the scene. Here are some tips when responding to an immediate emergency:
Don’t assume the perpetrator. Too often, trans and nonbinary people are assumed to be the perpetrator when they are actually the victim of a crime. This is especially true when trans women of color are assumed to be sex workers based on appearance alone. Respond to the person who is seeking help and ask questions to get clarity on what happened.
Use the person’s name and pronouns. Introduce yourself with your name and pronouns, and ask the victim how they would like to be referred to. Using someone’s correct name and pronouns can reduce re-victimization after experiencing a crime and helps to build trust.
Explain why you need certain information. For example, in a medical emergency, explain why you need to know what medications someone is on, or what reproductive organs someone has. If it is irrelevant to the situation, avoid asking invasive or inappropriate questions.
Listen to the victim’s concerns. Someone calling for help after experiencing an assault may not want to press charges, but they may need help accessing medical care or getting to a safe location. Listen to what the victim is seeking help for and help them meet their needs.
Understand trauma responses. After experiencing a crime, someone may be having a trauma response. This may mean that they appear nervous, struggle to communicate, or might even brush off the incident as if nothing happened. People respond to trauma in different ways. Prioritize trauma-informed trainings for staff to avoid re-traumatizing crime victims.
Resources
Advocating, caring for transgender patients – An EMS1 article on how emergency medical providers can advocate for and care for transgender patients.
LGBTQ Resource Guide for EMS – A resource guide for emergency medical services providers from Drexel University’s diversity, equity, and inclusion toolkit for fire and EMS services.
Gender-inclusive Communication for First Responders – A NOLS article with tips for using gender-inclusive language when giving first aid.